Substitution Policy

At PhilippineGift.com, our commitment is to deliver your orders with utmost care and precision. In certain instances, the arrangement you've chosen may require substitutions. Please be assured that any substitutions made are aimed at maintaining the overall quality and value of your order.

We strive to replicate the selected arrangement as closely as possible, using flowers or plants of equal or greater value. For assorted flower arrangements and potted plants, substitutions may be necessary to ensure the continuation of the desired color scheme and overall aesthetic. This means that the specific type of flower or plant may be substituted with an equivalent or superior alternative.

While we make every effort to ensure consistency in arrangements featuring a single type of flower or potted plant, variations in color may occur due to substitutions. Additionally, containers may be substituted to maintain the overall design's harmony.

In the case of gourmet baskets, fruit trays, and other specialty gifts, substitutions may be made in the contents or containers. Rest assured, any replacements will be of equal or greater value, and we will endeavor to preserve the essence of the original selection.

We appreciate your understanding and flexibility in allowing us to make necessary substitutions to fulfill your order seamlessly. If you have specific preferences or concerns, please don't hesitate to contact our customer service team. Thank you for choosing PhilippineGift.com for your floral and gifting needs.